Q1) Why am I receiving an account from Strata Water Solutions, I already pay SA Water?
Q2) My account for this quarter seems abnormally high?
Q3) How do we know if meters are functioning correctly?
Q4) How can I pay my account?
Q5) What's the best way to query details on my account?
Q6) Can I get my accounts emailed?
Q7) How do I read my water meter?
Q2) My account for this quarter seems abnormally high?
Q3) How do we know if meters are functioning correctly?
Q4) How can I pay my account?
Q5) What's the best way to query details on my account?
Q6) Can I get my accounts emailed?
Q7) How do I read my water meter?
Q1) Why am I receiving an account from Strata Water Solutions, I already pay SA Water?
The account from SA Water will have NO WATER USAGE included.
Q2) My account for this quarter seems abnormally high?
Reasons for a higher than normal water bill can include (not limited to):
Q3) How do we know if meters are functioning correctly?
The sum of the sub meters should equal the usage registered on the SA Water meter. Obviously if there are common ground taps and irrigation systems then there will be a variation but it should be accountable. The meters can register slow but rarely register fast (if at all).
Q4) How can I pay my account?
The payment options are:
(1) BPay
(2) Electronic transfer
(3) Direct Debit (credit card only) – Bank charges of 1.68% apply - click here for further information
(4) Payment at any bank branch
(5) Cheque or Money Order
When making payment, please ensure you enter the agent number appearing on the bottom left hand side of your invoice (under payment options).
Q5) What's the best way to query details on my account?
We recommend you email your account query through to our accounts department using the Contact Us - ACCOUNTS page, including your name, address and the nature of your query.
Alternatively, you can call us between 9:00AM -5:00PM weekdays on (08) 8172 0816.
Q6) Can I get my accounts emailed?
Yes, to get your accounts emailed Click Here
Q7) How do I read my water meter?
If you are having some trouble trying to read your water meter please click the link below to download a guide on reading a water meter.
The account from SA Water will have NO WATER USAGE included.
- SA Water account - your account is for SUPPLY CHARGES (Water & Sewer)
- Strata Water Solutions - your account is for WATER USED and does not include the above.
Q2) My account for this quarter seems abnormally high?
Reasons for a higher than normal water bill can include (not limited to):
- automated sprinkler system setup
- leaking toilet/tap/shower or other plumbing lines
- additional occupants
- evaporative air conditioning (overflow)
- faulty hot water service (overflow valve)
- faulty solar hot water service
- seasonal factors
- changes to personal usage patterns
Q3) How do we know if meters are functioning correctly?
The sum of the sub meters should equal the usage registered on the SA Water meter. Obviously if there are common ground taps and irrigation systems then there will be a variation but it should be accountable. The meters can register slow but rarely register fast (if at all).
Q4) How can I pay my account?
The payment options are:
(1) BPay
(2) Electronic transfer
(3) Direct Debit (credit card only) – Bank charges of 1.68% apply - click here for further information
(4) Payment at any bank branch
(5) Cheque or Money Order
When making payment, please ensure you enter the agent number appearing on the bottom left hand side of your invoice (under payment options).
Q5) What's the best way to query details on my account?
We recommend you email your account query through to our accounts department using the Contact Us - ACCOUNTS page, including your name, address and the nature of your query.
Alternatively, you can call us between 9:00AM -5:00PM weekdays on (08) 8172 0816.
Q6) Can I get my accounts emailed?
Yes, to get your accounts emailed Click Here
Q7) How do I read my water meter?
If you are having some trouble trying to read your water meter please click the link below to download a guide on reading a water meter.
| How to read your Water Meter |
